Procedure for Termination, Reduction, Suspension or Withdrawal of Certification
HFA sets out the following procedures when it is decided that certification of a company needs to cease.
HFA reserves the contractual right to suspend certification of a company as a result of a major non-conformance(s) or fissure in the company’s system being identified at the audit where no immediate corrective action is possible and/or feasible. HFA management usually concludes the decision of suspension immediately or within two to three working days after the date of identification of breach or non-conformance. Such decision is communicated to the respective company in writing setting out the reasons for suspension. The certification remains suspended until the respective company implements corrective action(s) or removes the cause(s) of suspension. A re-audit is required to verify the corrective actions leading to conformance and compliance with the standards and procedures. The company is not permitted to carry out any halal production during the period of suspension and HFA halal logo shall not be depicted on any product(s) that was(were) currently approved by the HFA.
HFA reserves the contractual right to terminate certification agreement of the company if the management believes that:
1. the company is in breach of material term(s) of the agreement;
2. the severity of a non-compliance is sufficient enough to warrant termination with immediate effect;
3. the company is unlikely to conform to certification requirements and proposed corrective actions are unacceptable or invalid;
4. suspension is believed to be an inadequate remedy to mitigate the risks of non-conformance
5. pork is handled or introduced on-site
Termination is notified to the respective company by the HFA management in writing setting out the reasons thereof. Companies subject to termination are required to return their original halal certificate to the HFA together with any marketing and packaging materials (unless they are disposed off). HFA also removes the company’s name and details from its list of approved halal manufacturers/suppliers from all media. Termination decisions shall be concluded by the certification committee in their scheduled meeting.
Details about termination of certification is also to be sent out via social media i.e. facebook, twitter and HFA website.
Certification can only be suspended or terminated by the following personnel: CEO, Operations manager, Inspections manager and QA manager.
Notice and timeframe:
Certification agreement stipulates that three month written notice is served to either party to execute termination. Where the cause of termination is justifiable as such, HFA reserves the right to revoke the agreement and withdraw halal certificate without prior notice accepting no liability, financially or otherwise on its part.
Company may consider appealing against HFA’s decision to terminate the certification agreement. Such complaints or appeals shall be processed in line with HFA’s complaints procedure.